There is an old saying in business about how a service can be fast, good, or cheap. According to the saying, a business can be two of those things, but not all three.
At Suncorp, our primary focus is on quality. Delivering a quality product means having professional staff who are trained and qualified; ensuring our reports meet or exceed industry standards; and having layers of internal quality control to ensure error free reports that are credible and reliable.
The journey to a quality product always starts with an accurate proposal. This ensures that there are no misunderstandings between Suncorp and the client, and that we provide the precise service that is needed.
The first step in the process, is for us to simply listen. Effective listening involves hearing what the client wants and needs. This leads to effective communication to explore options; ask questions to increase clarity and understanding; and then agree on the terms of reference for the service to be provided.
The next step is to produce a proposal which documents the agreed terms of reference. There are a number of vital elements for each proposal.
The “client” and “intended users” must be clearly and accurately identified in the proposal to establish the boundaries of the consultant/client relationship, and to maintain confidentiality so that data is not inadvertently disclosed to unauthorized third parties.
It is vital as well to accurately identify the subject property. This sounds simple, but a civic address or an asset list alone is often not accurate or complete. We need to determine at the start precisely what assets are in scope.
It is important to know the intended use of our service, which is what the client needs the report for. Examples of intended uses include for secured lending, insurance coverage, some type of litigation, buyer or seller due diligence, accounting for tax reasons, etc. Once we know the intended use, we can then determine the purpose and premise of the service which will be documented in the proposal as well.
Finally, the proposal must identify any special assumptions or conditions. These can include such things as assuming certain work or repairs are complete, assuming re-zoning, or basing the cost or value opinion as of a date different from our inspection date for example.
The draft proposal is then provided to the client for review. If all terms are in order as agreed, then the proposal is signed, and our work begins. A detailed an accurate proposal ensures that our team knows exactly what needs to be done, how, and by when.
Although Suncorp has highly qualified and experienced staff and quality control procedures in place, let’s be honest, mistakes sometimes do happen. Although this is rare, once we become aware of an issue we do everything in our power to rectify the situation without delay. As an extra measure Suncorp also carries liability insurance to protect both ourselves as well as our clients and intended users. This aspect is another differentiation between Suncorp and our competitors, many of whom either do not carry liability insurance because of the cost, or have very limited coverage because it is cheaper.
There are many examples of why rules matter, and why it is important to always follow industry standards and best practices. Two examples include Foremost Financial Corp. v. Cushman & Wakefield Ltd. (2022 ONSC 1622); and Ryan Mortgage Income Fund Inc. v. Alpine Credits Limited (2016 BCSC 1582). In both these cases, unauthorized third parties sued both the appraisal firm and the appraiser’s client for alleged damages. However in both cases, the courts dismissed the action because neither of the third parties were identified as an Intended User.
The moral of this story? When you need credible and reliable professional services, always go to a top tier firm that cares about quality. At Suncorp, we care about quality and about doing the job right. Every assignment lifecycle starts with listening and understanding the client’s needs, and then ensuring a complete and accurate proposal is in place. We then follow the “rules” to ensure our reports meet or exceed industry standards, and meet client’s needs.
To inquire about our quality services, Contact Us today!
Understanding Liability Risks in Market Value Appraisal Assignments, a US perspective as guidance for appraisers and their clients
We are pleased to re-publish this article (with permission) from Peter Christensen of Christensen Law Firm based in Montecito, California. The article provides some good perspective in looking at liability in market value engagements. We really want to encourage our clients to read and understand liability provisions as they engage for appraisal services.
At Suncorp Valuations, we take pride in the quality of our work. All our consultants are thoroughly trained and supervised. All of our reports meet or exceed industry standards, and go through multiple quality control layers prior to release. And we carry significant level of liability insurance for the protection of all parties.
Don’t let these four appraiser liability myths trip you up.
I worry that some myths about appraiser liability will never go away. These myths are repeated to the point that they’re basically accepted as fact. Here, I’ve collected four of the most common myths concerning appraiser liability in an attempt to bust them once and for all.
Myth No. 1: I don’t have personal liability for my appraisals because I organized my firm as a limited liability company.
Truth: While that sounds like a reasonable understanding of the legal protections that come from forming a limited liability business, the statement is incorrect.
Operating a valuation firm as a limited liability company, an S-corporation or a limited liability partnership can be a smart business move. Selecting the right business form depends on individual personal and business circumstances, with each form presenting advantages and disadvantages related to taxation, retirement planning, outside investment and financial liability.
However, forming an LLC, an S-corporation or an LLP doesn’t insulate appraisers from liability for claims about their own alleged professional negligence. The appraiser carries the license; therefore, the appraiser personally is responsible for the work and liable for professional errors. The firm itself also has potential liability, but it’s vicarious through the work of its staff, which is why it’s common to see both the appraiser who performed the appraisal and the appraisal firm named as defendants in professional negligence lawsuits stemming from deficient appraisals.
This hard truth doesn’t mean appraisers should avoid organizing their firms using limited liability business forms. Choosing the right form can offer tax, retirement and other benefits, as previously noted. Additionally, when there are multiple appraisers working in a single firm, a limited liability business form will serve to insulate the appraiser-owner against personal liability for the professional negligence of another appraiser’s work, as well as from other business liabilities.
Myth No. 2: Lenders require appraisers to carry E&O insurance because they routinely seek to hold appraisers responsible for loan losses.
Truth: A few lenders and servicers have experimented with systematically suing appraisers over loan losses, but they failed in their efforts and discovered it’s not a good business plan. The most spectacular failed experiment was backed by Impac Mortgage Holdings, which authorized third-party collectors like Llano Financing Group to sue more than 500 appraisers between 2014 and 2016. The fact is, lenders only account for about 30 percent of claims filed against appraisers. Lenders typically don’t sue appraisers to make up for loan losses; they sue when they believe an appraiser’s negligence was particularly egregious and clearly caused a loss. Therefore, appraisers who perform residential and commercial appraisals for lenders mainly have E&O insurance to protect against claims filed by aggrieved borrowers and property purchasers, who account for 60 to 65 percent of current claims.
Myth No. 3: The only appraisers who get sued are those performing appraisals for mortgage lending
Truth: The origin of this myth most likely correlates with the significant amount of valuation work performed for lending purposes — the more lending work, the greater the liability risk, the thinking goes. However, 20-plus years of appraiser claim records in LIA’s insurance program disproves this myth. Expert witness work, tax work, estate work and arbitration work all produce liability claims against appraisers.
In one case, an appraiser serving as an expert was sued by his client because the client’s win wasn’t financially rewarding enough. The client claimed in a subsequent professional liability lawsuit that the appraiser wasn’t suitably persuasive as a testifying expert.
Appraisers should recognize there is potential liability risk for non-lending work because failing to do so actually increases their risk
Myth No. 4: Liability risk for appraisers is out of control
Truth: Some appraisers see potential liability risk at every turn, but the reality is, lenders and mortgage investors sue appraisers in small numbers — even at the height of the most recent recession and mortgage crisis. For the most part, lenders and investors eat their losses or sue each other. There also are appraisers who believe that valuation work for litigation purposes must be filled with liability risk — a line of thought not unlike those who believe lending work results in copious claims.
For example, appraisers who perform appraisals for condemnation cases may have liability fears rooted in a belief that they will be sued if they serve as an expert witness for a government agency and the property owner whose land is being condemned is unhappy with the valuation. While these lawsuits happen — and appraisers are right to exercise caution and protect themselves — the reality is that these types of claims are not and never have been out of control.
Are some appraisal assignments riskier than others? Certainly. There are three areas that generate an inordinate number of claims (relative to the volume of assignments):
- Appraisals used in offering statements, sales documents or prospectuses for equity investments in the subject property.
- Appraisals used to support federal income tax deductions for conservation and building façade easements.
- The reporting of construction progress by appraisers for purposes of construction loan disbursements.
If you work in any of these three areas, take heed and know your risks. However, overall liability risk for appraisers is manageable, and liability fears should not discourage you from taking an assignment for which you are
ABOUT THE AUTHOR
Peter T. Christensen is LIA Administrators & Insurance Services’ general counsel. LIA manages the Appraisal Institute’s endorsed E&O program for appraisers.
Original Article (here) was posted in 2018 by the in the Valuation Magazine, a magazine that is published by the Appraisal Institute.
Click the button below to view their website to view their current issue.
Suncorp Valuations is pleased to sponsor and present at this year’s Municipal Insurance Association of British Columbia (MIABC) 10th Annual Risk Management Conference from April 12 – 14, 2022 in Vancouver, BC!
The MIABC is a reciprocal insurance pool owned by its members—local governments from across B.C.
Devin Baker, Manager of Business Development, will present on Thursday, April 14th, the topic will be Mitigating Risks through Property Insurance Appraisals from 9 – 10AM.
If you cannot make it to the conference, MIABC will be hosting Mini Virtual Conferences on Thursday mornings starting at 10:00 a.m. PDT from April 28th to May 26th, 2022. Attendees at the in person conference will have the opportunity to vote for the sessions that they would like to see in the Mini Virtual Conferences.
We hope to see you at the conference or virtually at the mini conferences.
Suncorp Valuations is excited to be an exhibitor at this year’s RISKWORLD Conference & Exhibition from April 10 – 13 in San Francisco!
RISKWORLD delivers a diverse range of educational sessions facilitated by risk management innovators, disrupters and practitioners. Session tracks fall into categories ranging from Career Development and Claims Management to Cyber and Technology Risk and more.
Come visit Tom Gardiner, President & CEO; Chetan Thakore, Vice President, Business Development; and Rick Dettmann, Manager, Business Development at Booth #2101.
We will have an incredible draw prize – enter to win a $1,000 Gift Card to Costco! We will also be giving away Power Banks, while supplies last.
We very much look forward to seeing you all, in person, at this spectacular event.
The last few years have been far from normal due to the pandemic. Construction costs have been one item that has seen a dramatic increase. This is a result of a sharp increase in demand for building materials combined with supply chains struggling to keep up. In addition, a booming construction industry has resulted in higher labour costs due to a shortage of skilled workers. Together, these factors have had a significant impact on construction costs as illustrated below.
So what does this mean? The consensus is that costs are up across all industries. The extent of the increases are dependent on:
1) Construction Cost Source (Statistics Canada, R.S. Means, Marshall & Swift, etc.)
2) Industry Sector (Residential, Commercial, Industrial, etc.)
3) Construction Type (Wood Frame, Steel, Concrete, etc.)
4) Geographic Location
5) Asset Type (Buildings, Machinery and Equipment, Mobile Equipment, etc.)
To gain a better understanding of these increases and their impact on your insurable values contact us at https://suncorpvaluations.com/contact-us/
What do you specialize in and what are the best circumstances that clients/prospects should come to you for help?
I have been involved with marketing, project management and completion of engagements for purchase price allocation, asset based lending, insurance placement and proof of loss. Currently, I manage the Business Development activities for our US operations out of our US Head office in Milwaukee. I can be reached for any valuation needs to provide a no obligation proposal for service.
You have appraised buildings all over the North America? What buildings stand out?
I have worked on valuation engagements for 2 of the largest shopping malls in the world in Minnesota, USA and Alberta, Canada. As well as a retail/entertainment complex in New Jersey, USA that features an indoor ski hill. I have also appraised full racetrack/pari-mutuel operations in Ontario, Canada and high profile office towers in New York City, New York, USA. My most marquee assignment was appraisal of a major shipping channel in Central America.
What do you enjoy doing when you’re not working?
Biking, hiking and kayaking.
How many years have you been in the Industry?
How many years have you been with Suncorp?